Galactus Store

Refund & Returns Policy

At Galactus Store, we aim to provide fast and reliable digital delivery services. Because we deal with digital in-game products, our refund policy is strict and transparent.

1. Refund Eligibility

Refunds are only applicable for purchases made through our official website or store.

To be eligible for a refund:

A request must be submitted within 24 hours of the original purchase.
The order must be undelivered or failed due to a technical issue.

Refunds will not be processed if:

Incorrect Game ID or Server ID was provided
The customer placed the wrong order
The order has already been successfully delivered

2. Valid Reasons

Refunds will only be considered in the following situations:

Payment deducted but diamonds/items not delivered
Duplicate payment made for the same order
Technical errors on our side
Unauthorized transaction (with proper proof)

3. Request Process

To request a refund, contact us via email:

mlbbempire.store@gmail.com

Please include:

Order ID / Transaction ID
Date & time of purchase
Payment screenshot
Game ID & Server ID
Clear explanation of the issue

5. Refund Method

Approved refunds will be sent using the original payment method. Processing time is 1–5 business days depending on the provider (UPI/Bank/Wallet).

7. Chargebacks

Before filing a chargeback, you must contact us first. Unauthorized disputes result in a permanent ban from our services.